IPAD PRO ARRIVED SCRATCHED

[AJHJ]

Soooo, got mine. Just unboxed it.

Scratched screen.

The box was sealed, the wrap was on, it came like that.

I'm not very happy as I would tolerate it for myself but it drops resell value dramatically.

Now the issue of course is having to be believed that I did not cause this. It's always user error.

I'm floored.

[MI5]

Grim...... Get onto customer services immediately.

[Cleoriff]

@AJHJ That's not good at all. You need to call customer services on 202 if contract

[jonsie]

They will replace it for you but I hope you don't have to wait too long for the new one to arrive.

[Bambino]

@AJHJ Too bad you didn't leave the film covering on after you discovered the scratch.

[dgilbert2]

I'd be so gutted to 

No choice but to go though a return / replacment loop.

[Anonymous]

@Bambino they don’t have one. Just a plastic that covers the whole iPad and you can’t leave it on. But CS will be able to sort certainly

[Bambino]

Okay @Anonymous. I didn't know how they come. I have a tablet that I bought some time ago, and I remember it had a thin plastic film on the screen, similar to what you get when you get a new phone. It looks a sizable scratch that I thought you might have been able to see as soon as you took it out of the box. Good luck with CS. Hope you get it replaced without any problems.:smileywink:

[AngryWarlock]

This will be an interesting test of O2's customer service.

Good suppliers will hold back a small amount of stock for this type of issue.

Greedy ones will sell every single unit they can get their hands on.

I honestly dont know what will happen, so lets see........

[leewestwood]

My iPad arrived damaged too 😞

Received a replacement but o2 have sent the old iPad Pro 2nd gen, I was not happy when I opened the box.

Now I have to wait again for a replacement.