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Level 1: Joiner
Posts: 10
Registered: ‎09-09-2014
Accepted Solution

IPAD PRO ARRIVED SCRATCHED

Soooo, got mine. Just unboxed it.

 

Scratched screen.

 

The box was sealed, the wrap was on, it came like that.

 

I'm not very happy as I would tolerate it for myself but it drops resell value dramatically.

 

Now the issue of course is having to be believed that I did not cause this. It's always user error.

 

I'm floored.

 

scratch.jpg

Posts: 87,603
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: IPAD PRO ARRIVED SCRATCHED

Grim...... Get onto customer services immediately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,622
Topics: 677
Registered: ‎14-01-2013

Re: IPAD PRO ARRIVED SCRATCHED

@AJHJ That's not good at all. You need to call customer services on 202 if contract

*The Game Is On*


Posts: 69,839
Topics: 547
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Registered: ‎04-01-2009

Re: IPAD PRO ARRIVED SCRATCHED

They will replace it for you but I hope you don't have to wait too long for the new one to arrive.

Level 63: Greatness Assured
Posts: 12,374
Registered: ‎31-03-2010

Re: IPAD PRO ARRIVED SCRATCHED

@AJHJ Too bad you didn't leave the film covering on after you discovered the scratch.

I DO NOT WORK FOR O2

Level 13: Prompter
Posts: 936
Registered: ‎22-01-2014

Re: IPAD PRO ARRIVED SCRATCHED

I'd be so gutted to rage

 

No choice but to go though a return / replacment loop.

Anonymous
Posts: 0

Re: IPAD PRO ARRIVED SCRATCHED

@Bambino they don’t have one. Just a plastic that covers the whole iPad and you can’t leave it on. But CS will be able to sort certainly
Level 63: Greatness Assured
Posts: 12,374
Registered: ‎31-03-2010

Re: IPAD PRO ARRIVED SCRATCHED

Okay @Anonymous. I didn't know how they come. I have a tablet that I bought some time ago, and I remember it had a thin plastic film on the screen, similar to what you get when you get a new phone. It looks a sizable scratch that I thought you might have been able to see as soon as you took it out of the box. Good luck with CS. Hope you get it replaced without any problems.Smiley Wink

I DO NOT WORK FOR O2

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Level 4: Observant
Posts: 79
Registered: ‎07-09-2013

Re: IPAD PRO ARRIVED SCRATCHED

[ Edited ]

This will be an interesting test of O2's customer service.

Good suppliers will hold back a small amount of stock for this type of issue.

Greedy ones will sell every single unit they can get their hands on.

 

I honestly dont know what will happen, so lets see........

Level 1: Joiner
Posts: 18
Registered: ‎02-11-2018

Re: IPAD PRO ARRIVED SCRATCHED

My iPad arrived damaged too Smiley Sad

 

Received a replacement but o2 have sent the old iPad Pro 2nd gen, I was not happy when I opened the box.

 

Now I have to wait again for a replacement.