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IPAD PRO ARRIVED SCRATCHED

AJHJ
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Soooo, got mine. Just unboxed it.

 

Scratched screen.

 

The box was sealed, the wrap was on, it came like that.

 

I'm not very happy as I would tolerate it for myself but it drops resell value dramatically.

 

Now the issue of course is having to be believed that I did not cause this. It's always user error.

 

I'm floored.

 

scratch.jpg

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AJHJ
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So... Got it! But the delivery man wasn't aware of a return and had to request number for it so now I have 2!

View solution in original post

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MI5
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Grim...... Get onto customer services immediately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@AJHJ That's not good at all. You need to call customer services on 202 if contract

Veritas Numquam Perit

Girl in a jacket
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jonsie
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They will replace it for you but I hope you don't have to wait too long for the new one to arrive.

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Bambino
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@AJHJ Too bad you didn't leave the film covering on after you discovered the scratch.

I DO NOT WORK FOR O2



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dgilbert2
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I'd be so gutted to rage

 

No choice but to go though a return / replacment loop.

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Anonymous
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@Bambino they don’t have one. Just a plastic that covers the whole iPad and you can’t leave it on. But CS will be able to sort certainly
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Bambino
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Okay @Anonymous. I didn't know how they come. I have a tablet that I bought some time ago, and I remember it had a thin plastic film on the screen, similar to what you get when you get a new phone. It looks a sizable scratch that I thought you might have been able to see as soon as you took it out of the box. Good luck with CS. Hope you get it replaced without any problems.:smileywink:

I DO NOT WORK FOR O2



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AngryWarlock
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This will be an interesting test of O2's customer service.

Good suppliers will hold back a small amount of stock for this type of issue.

Greedy ones will sell every single unit they can get their hands on.

 

I honestly dont know what will happen, so lets see........

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leewestwood
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My iPad arrived damaged too 😞

 

Received a replacement but o2 have sent the old iPad Pro 2nd gen, I was not happy when I opened the box.

 

Now I have to wait again for a replacement.

Message 10 of 22
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