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New Ipad

Susan68
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on ‎23-06-2020 19:35

on ‎23-06-2020 19:35

I have a new iPad 7th generation, it arrived with no SIM card and o2 sent a new one. I cannot use my iPad unless WiFi avail, it looks like sim not working and cannot get help
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Susan68
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on ‎23-06-2020 19:37

on ‎23-06-2020 19:37

Anybody any ideas
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Cleoriff
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‎23-06-2020 19:45 - edited ‎23-06-2020 19:52

‎23-06-2020 19:45 - edited ‎23-06-2020 19:52

@Susan68 

I think this is Wifi only, though I'll check with @MI5 ?

 

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Susan68
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on ‎23-06-2020 19:47

on ‎23-06-2020 19:47

No I have purchased mobile broadband and have 10 g if data
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Cleoriff
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‎23-06-2020 19:54 - edited ‎23-06-2020 19:56

‎23-06-2020 19:54 - edited ‎23-06-2020 19:56

Have you activated the sim?

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(MobileBro... 

If having problems then contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best one to call

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MI5
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on ‎23-06-2020 21:10

on ‎23-06-2020 21:10

@Cleoriff 

I think O2 sell the cellular version too.

@Susan68 

Have you tried resetting your network settings and then rebooting the iPad?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎23-06-2020 22:38

on ‎23-06-2020 22:38

Thanks for that Rich. wink

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MI5
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on ‎23-06-2020 22:58

on ‎23-06-2020 22:58

Welcome slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Susan68
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on ‎25-06-2020 09:07

on ‎25-06-2020 09:07

Thanks guys all fixed now 🙂
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MI5
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on ‎25-06-2020 09:13

on ‎25-06-2020 09:13

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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