New Ipad

[Susan68]

I have a new iPad 7th generation, it arrived with no SIM card and o2 sent a new one. I cannot use my iPad unless WiFi avail, it looks like sim not working and cannot get help

[Susan68]

Anybody any ideas

[Cleoriff]

@Susan68 

I think this is Wifi only, though I'll check with @MI5 ?

[Susan68]

No I have purchased mobile broadband and have 10 g if data

[Cleoriff]

Have you activated the sim?

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(MobileBro... 

If having problems then contact O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best one to call

[MI5]

@Cleoriff 

I think O2 sell the cellular version too.

@Susan68 

Have you tried resetting your network settings and then rebooting the iPad?

[Cleoriff]

Thanks for that Rich.

[MI5]

Welcome

[Susan68]

Thanks guys all fixed now 🙂

[MI5]

You're welcome