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IMEI number different

PhilS
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When I go to My O2 Account, and look at "My Devices" it tells me what king of iPhone I have, and the IMEI number.  The trouble is, both are wrong, compared with what I see on my phone, when I go to Settings.  Why might they be different, and does it matter? 

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Cleoriff
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@PhilS 

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

 

*The Game Is On*

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MI5
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@PhilS 

Device updayes are supposed to be automatic, but occasionally they can take a while.

In reality, for your case, it makes no difference whatsoever.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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PhilS
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Thanks for reply.  I contacted O2.  You were right - it doesn't matter, but it will never update, as I had  moved to PAYG.

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MI5
Level 94: Supreme
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Makes sense now knowing that.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
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