on 29-07-2024 19:44
I have just ordered an I phone and sim only and it said I failed the credit check yet it took the £30 upfront which I need back
on 29-07-2024 19:49
O2 don't have your money.
Your bank is holding it so speak to them about it.
on 29-07-2024 20:49
on 29-07-2024 20:49
No thought or no patience, not sure which 🙄
on 29-07-2024 20:54
A misunderstanding of how online payments work, usually.
on 29-07-2024 21:36
If one is old enough to apply online for a contract surely one would know some of the basics about payments?
on 29-07-2024 21:45
Many don't.
They assume to money has gone to the vendor as it's no longer showing in their balance.
A quick check in their banking app would show it as pending though and alleviate the stress.