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I phone order

Sam7943
Level 1: Joiner
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‎29-07-2024 19:44

‎29-07-2024 19:44

I have just ordered an I phone and sim only and it said I failed the credit check yet it took the £30 upfront which I need back

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MI5
Level 94: Supreme
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‎29-07-2024 19:49

‎29-07-2024 19:49

@Sam7943 

O2 don't have your money.

Your bank is holding it so speak to them about it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
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‎29-07-2024 20:49

‎29-07-2024 20:49

No thought or no patience, not sure which 🙄

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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MI5
Level 94: Supreme
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‎29-07-2024 20:54

‎29-07-2024 20:54

A misunderstanding of how online payments work, usually.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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‎29-07-2024 21:36

‎29-07-2024 21:36

If one is old enough to apply online for a contract surely one would know some of the basics about payments?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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‎29-07-2024 21:45

‎29-07-2024 21:45

Many don't.

They assume to money has gone to the vendor as it's no longer showing in their balance.

A quick check in their banking app would show it as pending though and alleviate the stress.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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