I wish to warn everyone out there ! I have received 2 days ago an iphone which I have never ordered. I phoned customer services the following day to complaint but because of data protection they would not give me any details on how the order was placed nor which credit card was used. After insisting all I could find out is that it was ordered online on the sunday, 2 days before, (i was out of the country at the time). I had to ring up my bank and all the credit card companies which I have an account with but no money was taken out at the time. Because O2 cannot give me any information, I am not able to know whether someone could have applied for another credit card without my knowledge and therefore I cannot pursue nor stop further orders. I was also promised a ring back within 48 hours from their fraud office. It's been 48 hours now and noone has called me back. I have since written a complaint letter to O2 complaint office and awaiting a response. Today, which is 2 days later, coming back home from work, I was amazed to find out that a 2nd 1phone from O2 has been delivered to my home, after warning them 2 days before that I never placed the first order !!! This means that I will have to spend another hour on the phone to O2 tomorrow going through the whole explanation once again to no avail as they are not willing to give me any details on the phone because of data protection. Who are they kidding? Who are they trying to protect here? I am going to the police tomorrow and see what they say but let this me a warning to anyone out there! And if anyone has had the same problem, please let me know as we need to join forces ! Shame on O2 !!! 
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It's either a hoax post or someone's had a nice windfall of a couple of new phones.
I somehow feel if it's the latter they won't be posting again!
I somehow feel if it's the latter they won't be posting again!
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flagged as spam
