I can receive texts but not calls from one number

[Anonymous]

My wife can send me text messgaes but I cannot receive calls from her. She can hear the dialling tone on her phone when she rings me but I don't get anything, not even a missed call message afterwards. We have both done factory resets on our phones and nothing has changed. We both have iphone 5s. Any ideas much appreciated??

[MI5]

Check your blocked number lists.

[Anonymous]

We both checked our blocked list and we both don't have any numbers blocked.

[MI5]

Has she tried dialling your number manually, rather than from the phone book?
Also, try dialling 141 in front of your number.

[jonsie]

Open call settings on your phone's and I'm sure it's a blocked number issue.

If you go into call logs and assuming you've been able to receive calls from her before, long press on her number from a previous call to see what options come up. Ask your wife to do the same.

Other than deleting each others numbers and re entering it I'm not sure how an issue could otherwise affect one caller.

[Anonymous · Accepted solution]

Quick update here as I got the problem resolved yesterday after talking to the technical department at O2.

After my intiial post yesterday I actually discovered that I wasn't receiving any calls from any numbers (not only my wife)!

The problem lay with the TuGo app I had installed on my phone which I hadn't used in ages but was still signed in. The person in O2 technical got me to redownload the app and then delete my account. My phone immediately began working as normal and I can receive all my calls. He mentioned that there was a known issue with this app and O2 were working on a fix for it currently.

Thanks for your help.

[MI5]

Well done - It is an issue we've heard of before if Tugo is deleted without signing out first.

[jonsie]

Glad you got it sorted, tugo gives so many issues....