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I PHONE XS MAX FROZEN SCREEN.

MC28
Level 1: Joiner
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Registered:

on ‎03-04-2020 09:23

on ‎03-04-2020 09:23

HEY 

 

Any advice appreciated

 

On unlocking my phone this morning the home screen is frozen to an open email and i cannot close it down.

 

The lock screen is active and i can unlock the phone, the time in the corner changes and the battery symbol charges when plugged in. I can use the torch and ask basic command through siri e.g play spotify etc.I can also receive notifications/messages on my locked screen but they will not open otherwise.

 

I have connected it to my Mac book air and as connected selected the "trust this device" but it fails.

 

I have tried to turn the Device off but with the frozen screen the swipe off does not appear.

 

im currntly awaitng my battery to run out to see if a restart will help

 

Thanks for any advice in advance.

 

M

 

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MI5
Level 94: Supreme
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on ‎03-04-2020 09:26

on ‎03-04-2020 09:26

Hold power and volume down together and keep holding until Apple logo appears on screen.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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