Solved: Half baked Wifi Calling from o2

Anonymous · ‎07-06-2017

Unbelievable that o2 was the last major network to launch WiFi Calling and it even does support sending and receiving text messages (SMS). Surely, if someone is using this service wants to be reachable by any means.

All other major networks support SMS on WiFi and it looks like I'm left with no choice but to switch by the end of my contract as it's paramount for my job people are able to contact me.

Disappointing service from o2.

Marjo · ‎06-07-2017

Hi guys, just updating here with the answer from O2 (see also this topic about general updates):

Please note that our Wifi Calling service doesn’t currently support the ability to send/receive SMS when there is no cellular coverage available. We’re continually working to improve our products and services and will let you know of any changes.

View solution in original post

MI5 · ‎07-06-2017

I guess you just can't please everyone....
Sorry it doesn't work for you 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous · ‎07-06-2017

They can tho.

If it's techically possible which it is then why can't they give it to us? 🤷‍♂️

MI5 · ‎07-06-2017

Ah, the million dollar question !

Although tbh, I thought texts did work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-06-2017

I will stick to using TU.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎07-06-2017

Me too.....
Never was waiting for wifi calling anyway.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-06-2017

I have no need of it so you may have to just put up with what you got. After all st least you actually have it so you can't complain about that

adamtemp64 · ‎07-06-2017

http://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling#what-is-wifi-and-4g-... says no sms

Voicemail and texts when using Wifi Calling without mobile coverage:

SMS, MMS and Visual Voicemail (VVM) messages need mobile coverage to reach your phone so these won’t work in wifi-only areas.
You’ll still be able to receive voicemails but, as above, text notifications will only work if you have mobile coverage so you’ll need to dial 901 to check for new messages.
iPhone customers – iMessage will continue to work even if you only have wifi coverage available.

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MI5 · ‎07-06-2017

Yeah, my EE sim that does texts too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-06-2017

you will recive texts if your iMessage as that will work over wifi. if its that much of an issue then install Whatsapp that way you can call and text over Wifi you dont need to have mobile signal for that just wifi will do, where their is a will their is a way!

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