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Getting an EE/ Orange SIM card to work in an old O2 iphone

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Anonymous
Not applicable

on ‎03-09-2013 20:44 - last edited on ‎04-09-2013 07:51 by Moderator

on ‎03-09-2013 20:44 - last edited on ‎04-09-2013 07:51 by Moderator

I recently inherited an old iphone from another family member, however she was on O2 and I'm an on EE, when I put my SIM into the phone, it doesn't say it is supported; I have reset the phone to factory settings, but it still thinks it is an O2 iphone

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Anonymous
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In response to Anonymous

on ‎03-09-2013 21:04 - last edited on ‎04-09-2013 07:53 by Moderator

on ‎03-09-2013 21:04 - last edited on ‎04-09-2013 07:53 by Moderator

Does she fill it out with her O2 details, or do I fill it out with my EE details?

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Anonymous
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In response to Anonymous

on ‎03-09-2013 21:05

on ‎03-09-2013 21:05

Her 02 details

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Anonymous
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In response to Anonymous

on ‎03-09-2013 21:09 - last edited on ‎04-09-2013 07:53 by Moderator

on ‎03-09-2013 21:09 - last edited on ‎04-09-2013 07:53 by Moderator

great thanks

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Anonymous
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In response to Anonymous

on ‎03-09-2013 21:11

on ‎03-09-2013 21:11

Your welcome.

 

 

Hope all goes Ok for you.

 

If you need any further help please don't hesitate to ask.

 

wink

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Anonymous
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In response to Anonymous

on ‎05-09-2013 20:36

on ‎05-09-2013 20:36

Even quicker by phone to O2 CS  2020

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jonsie
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on ‎05-09-2013 20:43

on ‎05-09-2013 20:43

How would that unlock the phone?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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on ‎05-09-2013 20:46

on ‎05-09-2013 20:46

As Jonsie says contacting 02 Customer Services would not unlock the phone.

They would advise the caller to fill out the unlock online form.
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