Solved: Esim

AJ8 · ‎24-08-2023

I'm moving from an Iphone 7 to an Iphone 14 Pro Max, which doesn't support the physical cards, only esims. The problem is that my 7 doesn't have IOS 16 which is required for esim transfers. What should I do?

MI5 · ‎24-08-2023

@AJ8

O2 don't support esim phone to phone transfers so you need to do it through your MyO2 or get an esim pack from O2 in store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-08-2023

@AJ8

O2 don't support esim phone to phone transfers so you need to do it through your MyO2 or get an esim pack from O2 in store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎24-08-2023

@AJ8

Where did you buy the iPhone 14 Pro Max, as if it was bought outside the US, it definitely supports Physical Sim Cards.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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