EU Law 2 Year Manufacturers Warranty

[Anonymous]

Is it correct Apple only offer a 12 month warranty? See this link for the EU ruling that products bought in the UK have a standard 2 year warranty. Has anyone successfully used this law to get their handset repaired by Apple after the initial 12 months has lapsed?


http://www.dailymail.co.uk/news/article ... ilers.html

[Anonymous]

What do I know...

More than enough on this subject matter....more than enough

(the prosecution rests m'lud)

[Anonymous]

i`m taking tesco mobile to court using 1999/44/ue which dictated ALL countries within the european trading block should conform with european law by 1st jan 2004, my iphone 3gs is pants and the volume button has fallen off and its only 13 months old!.... typical iphone quality! anyway tesco are hiding behind the old "apple only offer a 12 month warranty" cr@p! well trust me they aint above the law and im coming looking for them!

[perksie]

Have you tried taking it to an Apple store?

I wish I had a pound for every time someone here had threatened a court action.

Nobody has ever posted doing that and winning the case, or even gone through with it.

[Anonymous]

Taking Tesco to court because of a "faulty" Apple device? Good luck with that!

Or you might decide to take Apple to court? Even better luck with that!

[MI5]

I still can't figure out why Apple are allowed to get away with this?

[perksie]

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@MI5 wrote:
I still can't figure out why Apple are allowed to get away with this?

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Debatable info here:

http://www.apple.com/uk/legal/statutory-warranty/

[MI5]

That's interesting and has been updated since the last time I looked.....

[adamtemp64]

@Mi5 apple are not getting away with this the warranty is seperate from the statutory requirements.

People confuse the 2 things sale of goods act (eu requirements) gurantee and a manufacturer warranty

Onus is on the retailer not the manufacture

this explains it quite well http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm.

not defending apple but the retailer has to comply with the eu rules not the manufacturer. (o2 tesco etc)

[MI5]

OK that's understood, but what if you bought directly from Apple?

[adamtemp64]

Then apple are the retailer and must after you prove the fault was present at point of manufacture (remembering the 6 month rule) do the require repair / replacement.