EU Law 2 Year Manufacturers Warranty

[Anonymous]

Is it correct Apple only offer a 12 month warranty? See this link for the EU ruling that products bought in the UK have a standard 2 year warranty. Has anyone successfully used this law to get their handset repaired by Apple after the initial 12 months has lapsed?


http://www.dailymail.co.uk/news/article ... ilers.html

[Anonymous]

Hi "The Goat",

My iphone 6 has the same problem, been getting worse over past few months.  Now out of warranty as it's become impossible to work with (used to work again after pressing sleep button) and was really intermittent.  Anyhow, in middle of trying to get someone to repair or replace free of charge as to my mind this is a fault in the phone.  New consumer law came in October last year which says that any item purchased should be fit for pupose for 5 years in Scotland (6 in England).  Just wondered if you had had any success?  Apple tells me to got to carphone warehouse with claim under consumer law.

[MI5]

To claim under that law you need to prove the fault was present when you bought the phone, ie, that it is an inherent design flaw.
Apple are usually very good with their somewhat limited warranty so if they aren't accepting it as a design flaw you will get nowhere with CPW.

[jonsie]

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@MI5 wrote:
To claim under that law you need to prove the fault was present when you bought the phone, ie, that it is an inherent design flaw.

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and good luck with that....