Disappearing e mails

[Valerie]

My iPad picks up my hotmail account emails with no problem .... However it often deletes some of them for no reason ! I don't keep many, just ones which need replying to or keeping for a while just a handful, and I empty the trash can regularly, so why does it just keep deleting my mails ... Some are from companies I have ordered goods from and need to keep until I receive goods, but they just disappear
Val

[adamtemp64]

What email method ae you using? imap or pop3?

Are they being deleted on the hotmail server by another device?

[Valerie]

To be honest I have no idea ! When I got both my iPhone few years back and iPad last year there was an app already on for mail, when I clicked to open it just asked if it was hotmail or others, clicked hotmail, asked for my sign in etc and there it is ... Delivers mail same as on my laptop .... They never disappear from laptop only when I use iPhone/iPad
Val

[adamtemp64]

I do not have a hotmail account but it may be there a conflict between devices.

Hopefully a hotmail customer may come along to help you .

But if it is an imap account if you delete it on one device it will delete it on all

[MI5]

Check in the mail settings for the length of time to sync emails.
If you are only set to sync 1 day or 1 week they will not be shown if they were received after that amount of time.

[Valerie]

It is synced for 3 months ... Sometimes the email disappears the same day !!

[perksie · Accepted solution]

You might get some help here, people seem to think it's a Microsoft issue but they're not admitting it yet:

http://answers.microsoft.com/en-us/outlook_com/forum/oemail-oapps/hotmail-emails-keep-disappearing-f...

[Valerie]

Thanks for the link ..... Well thank goodness it's not just me !!
Thank you
Valerie

[perksie]

Happy to help, let us know if you find a fix for this.

[Valerie]

Will do ..... Only other way at the moment is to go to msn homepage on iPad and click the link there for mail ... Never disappears then, but should sort out the quick link to email hopefully someday soon
Valerie