This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Delivery

Go to solution
Anonymous
Not applicable

on ‎30-11-2017 13:04

on ‎30-11-2017 13:04

I had a new phone delivered and I was just curious about something on the packaging. Under sender information it said it had been sent from the 'returns department' in normanton. Is this normal to say that, is it to let you know where to send it if you wish to return it? Or have I been sent a previously returned phone?
Message 1 of 17
3,032 Views
0 Kudos
16 REPLIES 16

Go to solution
Anonymous
Not applicable

on ‎30-11-2017 16:42

on ‎30-11-2017 16:42

Good good, are o2 not allowed to re-seal phones sent back to them then?
Message 11 of 17
886 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 151722 Posts
  • 650 Topics
  • 28841 Solutions
Registered:

on ‎30-11-2017 16:46

on ‎30-11-2017 16:46

No, even if fully refurbished it must be reboxed into plain packaging.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 17
883 Views
0 Kudos

Go to solution
Anonymous
Not applicable

on ‎30-11-2017 16:54

on ‎30-11-2017 16:54

So they wouldn't even be able to put in an iPhone box
Message 13 of 17
874 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 151722 Posts
  • 650 Topics
  • 28841 Solutions
Registered:

on ‎30-11-2017 16:57

on ‎30-11-2017 16:57

That's correct.
They come in a generic O2 branded cardboard box.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 17
871 Views
0 Kudos

Go to solution
Cleoriff
Level 94: Supreme
In response to MI5
  • 127520 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

on ‎30-11-2017 17:27

on ‎30-11-2017 17:27

So, yours appears to be brand new @Anonymous Good luck with the phone. Hope you enjoy it....:smileywink:

Veritas Numquam Perit

Girl in a jacket
Message 15 of 17
862 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Cleoriff
  • 151722 Posts
  • 650 Topics
  • 28841 Solutions
Registered:

on ‎30-11-2017 17:29

on ‎30-11-2017 17:29

It certainly sounds like it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 16 of 17
859 Views
0 Kudos

Go to solution
jonsie
Level 94: Supreme
In response to MI5
  • 95601 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎30-11-2017 21:35

on ‎30-11-2017 21:35

Hopefully you are reassurred now. Enjoy your new phone. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 17 of 17
839 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top