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Delivery

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Anonymous
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on ‎30-11-2017 13:04

on ‎30-11-2017 13:04

I had a new phone delivered and I was just curious about something on the packaging. Under sender information it said it had been sent from the 'returns department' in normanton. Is this normal to say that, is it to let you know where to send it if you wish to return it? Or have I been sent a previously returned phone?
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Anonymous
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on ‎30-11-2017 16:42

on ‎30-11-2017 16:42

Good good, are o2 not allowed to re-seal phones sent back to them then?
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MI5
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on ‎30-11-2017 16:46

on ‎30-11-2017 16:46

No, even if fully refurbished it must be reboxed into plain packaging.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎30-11-2017 16:54

on ‎30-11-2017 16:54

So they wouldn't even be able to put in an iPhone box
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MI5
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on ‎30-11-2017 16:57

on ‎30-11-2017 16:57

That's correct.
They come in a generic O2 branded cardboard box.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎30-11-2017 17:27

on ‎30-11-2017 17:27

So, yours appears to be brand new @Anonymous Good luck with the phone. Hope you enjoy it....:smileywink:

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎30-11-2017 17:29

on ‎30-11-2017 17:29

It certainly sounds like it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎30-11-2017 21:35

on ‎30-11-2017 21:35

Hopefully you are reassurred now. Enjoy your new phone. 

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