The end part of my chat session today (not sure if it means anything!), note the bit where they get my name wrong and then the bit where thay say 'have a good evening', although it was 11am UK (guess they were in India?):
APS: As I can see your order was for iPhone 7 Plus
APS: And we are just waiting for your order to get dispatched.
APS: Just a minute Peter, I am almost done.
APS: Sorry, I just got confused with your name Peter.
DAVE: Dave
DAVE: I guess you're having a busy morning!
APS: I am extremely sorry Dave.
DAVE: No worries
APS: Yes, a little busy morning, thanks for understanding.
APS: As I can see we have received your device from apple.
APS: And the order status says Order Future Dated Dispatch, which means my team will dispatch your order as soon as possible.
DAVE: Sounds very promising
APS: And they will also contact you with the estimated date and time of delivery.
DAVE: Thanks for your help Aps
APS: You are most welcome Dave.
APS: I will also make a note of it on your account to speed up the process.
DAVE: Hopefully I'll hear from the dispatch team soon then? thanks again, have a good day!
APS: We apologize for the delay, we can truly understand your concern.
APS: Thanks Dave.
APS: Have a wonderful day,and lovely evening.
APS: Yes, you will definitely be contacted by my team.
