on 16-09-2016 13:31
on 16-09-2016 13:31
on 20-09-2016 14:23
on 20-09-2016 14:23
Text Received on Tue: No
Device: Plus 256GB Rose Gold
When Preordered: 09/09 14:46 (Confirmation email, not 100% what actual time it was ordered)
on 20-09-2016 14:23
@Anonymous wrote:
It has been confirmed in-store that the clock starts ticking from the launch date (16th).
If your order said "Up to 2 weeks" then it's 2 weeks from Friday 16th... not the 9th.
Hmmmm my order was processed on 09/09 when the site was showing "Up to 2 weeks", and I have a click and collect date of 23/09.
on 20-09-2016 14:24
on 20-09-2016 14:25
Just tried to get an update via live chat as I have had no text or email of any form but the payment for my handset has been taken. Was taken through a security protocol where I had to confirm various details including my last upgrade date, which I took from My O2, only to be informed it was incorrect. I was then told "dont worry about it, many people have had their text confirmations" - evidently I haven't, which is the entire reason I am contacting you!!!
They could save themselves an entire world of pain by simply putting up a page that says model, colour, size, likely wait. Then direct folk to that page everytime they had a query.
Been with O2 since 1999. Ironically I had a part time job as a CS advisor back then. Wont be upgrading with them again. If they think so little of you to say "dont worry about it" then I think I will be taking my business elsewhere.
on 20-09-2016 14:25
on 20-09-2016 14:28
on 20-09-2016 14:28
on 20-09-2016 14:29
on 20-09-2016 14:29
on 20-09-2016 14:31
on 20-09-2016 14:33
Why is it that EE are speaking about having received a shipment in from Apple yesterday, but O2 seem to have not had a similar shipment? Do Apple hate O2 or something? Or do EE just appreciate their customers more and are trying harder?
on 20-09-2016 14:33
I just asked CS why myself among many others don't seem to be receiving any text updates despite their being a statement from O2 saying all those effected have been notified.
The response was simply - You will receive a text with your eta delivery date by the end of the day (i received this same response on Friday but still did not receive a text)
They then stated that O2 were receivng stock from Apple this week and orders would despatch in order of priority....
So in other words 'we havent got a clue'
Great stuff!