i just tried a convo with the live chat to find the whearabouts of my phone and as you will read its like getting blood out of a stone. same answers everytime im getting fed up with it. no update since the 6th october!
Welcome to O2, someone will be with you soon.
You are through to ***
LC - Hi my name is *** how may I help?
ME - hi im looking for an update on the current whareabouts of my iphone 7 plus jet black 256gb
LC - I'll check the status for you
LC - Can I just confirm your full name & mobile number you're contacting us about?
ME - ****** ******** and i dont have a number yet as im still waiting
LC - Thanks for the details
LC - can you please help me with yuor order number?
ME - ms-********
LC - Thank you
LC - Are you the account holder?
ME - i am indeed
LC - Can you tell me the 3rd and 4th characters of your security answer please?
ME - **
LC - perfect match,
LC - Thanks for the information, please give a minute while I check this for you
ME – ok
LC - Thanks fro waiting
ME - its ok
LC - I have checked and can see that you placed an order for Apple iPhone 7 Plus 256GB Jet Black on 09/09/2016
And the status of yuor order is that this handset is out of stock
ME - and when will it be in stock ?
ME - i was origionally told i would have to wait 6 weeks and as you can see it has now surpassed this time frame
LC - As I can see that this handset who has placed an order for this handset on 09/09/2016 will get the handset in more than six week from this date
ME - why was i told UPTO 6 WEEKS if it will take longer
LC - I am sorry for the wrong information provided to you by our previous advisor
Please accept my sincere apology
ME - so when will i be getting my handset and sim card ?
LC - To be honest I can't give any certain date for this as it's showing that it can take more than six week from the date 09/09/2016 to be in stock
ME - can you contact somebody who will know this information ie somebody who deals with placing the orders through apple for the stock ?
LC - the information which is showing on teh system that it can take more than six week to be in stock was updated by them
ME - that wasnt what i asked was it ?
my question was can you contact them to find a clearer date
LC - You are asking me to contact them on behalf of you
ME - yes please
LC - I am sorry but it's not possible for me to contact them directly
ME - well for a time scale to be longer than 6 weeks is a shambles
just like saying you will get your handset within the next 52 weeks
LC - I do understand yuor concern but as soon as it will be in stock then we'll dispatch it from our end and then you will get a confirmation text or mail for delivery
ME - but im trying to find out when that will be
i understand the process as iv had this explained every time iv been on here
but the question nobodys been able to supply an answer to is WHEN not HOW i will get my phone
LC - I am sorry but the information which on teh system I have given you and I can't find any more information because it's not possible to find anything more about this
ME - ill ring up its fine !
had enough talking to this wall
