on 16-09-2016 13:31
on 16-09-2016 13:31
on 12-10-2016 12:31
@Anonymous I ordered the same spec on 13 Sep - I received this email below - saying that my order was being processed on 27 Sept. Cust Svs are telling me that it will be with me 6 weeks from the release date (so, 28/10) however I have had various different answers depending whether I speak to Cust Svs or Live Chat - I really don't think that they have any idea when they will get any more stock - and that's probably Apple's fault.
This email contains important information about your order.
Your order is being processed.
For a delivery to your address
We'll email or send you an SMS to confirm when your order has been
despatched so that you'll know when to expect your delivery. You will
need to sign for the delivery, but don't worry if you're not in, the
courier will leave you details to rearrange delivery.
If you selected a chargeable delivery option a refund will be applied
automatically to your credit/debit card within the next 10 days.
The easiest way to track your order is by visiting
For click and collect
When your order is available in store, we'll send you an email to let
you know it is ready for you to pop in and collect.
You can keep tabs on your order at https://myo2services.o2.co.uk/myorders
Share and share alike. Refer a friend to O2 and you'll both get a reward
of up to £40 to say thanks. To find out more, just click here:
http://www.o2.co.uk/referafriend/
Thank you for choosing O2.
Regards,
O2
on 12-10-2016 12:31
on 12-10-2016 12:31
on 12-10-2016 12:32
Just been on the phone to CS, was struggling not to burst out laughing whilst the woman on the other end was clearly reading from a script on the screen. Let's see if I do get a call back from them....
Ordered a JB 128gb 7+ on 9/9.
Whilst I have slight sympathy for o2 for the way in which Apple have clearly shafted them, it does not excuse the shocking lack of communication from them to those who are waiting. Been with o2 for 12 years, think this will be my last contract with them.
on 12-10-2016 12:37
on 12-10-2016 12:37
on 12-10-2016 12:48
@Anonymous
At worst you'll have a wait of another 16 days - they are saying that they will fulfil all pre orders for that spec 6 weeks after release date - so at latest 28 October - I am guessing that they can be relatively certain that they can achieve that date as they know how many pre orders they have...
Like others have said, the comms from o2 have been shocking - they really do not seem to have a clue what is going on.
on 12-10-2016 12:51
on 12-10-2016 12:55
on 12-10-2016 13:07
on 12-10-2016 13:30