Delivery expectations for iPhone 7 PLUS?

[Anonymous]

Seperate thread for 7+ customers to update each other.

[Benlfc]

@Anonymous delivery timescale starts from launch day if you ordered before 16th

[Anonymous]

@BenlfcYes it clearly said delivery on or before friday 23rd

[Benlfc]

@Anonymous did it quite the date or "up to 2 weeks"?

[bexinthecity]

Mine said on or before 23rd too

[Anonymous]

what happens if ur order said delivered by the 16th and ur still waiting  

[Anonymous]

No @Benlfc it stated an exact date 23rd on or before....Wish i had thought about getting a screenshot

[bexinthecity]

Got the supervisor on chat - response was just as I expected.

You have been transferred to agent O2 Guru

info

• 9:41 AM

Hi Rebecca,

O2 Guru • 9:42 AM

I'm Amir, floor supervisor

O2 Guru 

• 9:42 AM

Right

Rebecca

• 9:42 AM

I have read the chat and found that you are disappointed because of delay in delivery of your iPhone, we are waiting for the phone and as soon as it is in stock we will start dispatching it as per first order first deliver policy.

O2 Guru 

• 9:43 AM

Well I'd like to know why Click and Collect orders are on the lowest priority? as confirmed to someone else who has used the live chat service.

Rebecca

• 9:44 AM

Also I'd like to know the best address to send my complaint to as 25% extra data for 6 months on a 20gb tariff (when I don't even use 10gb now) is frankly an insult.

Rebecca

• 9:45 AM

I'm really sorry if you feel so,  click and collect or home delivery doesn't make difference on tariff/device cost.

O2 Guru 

• 9:46 AM

I wish I could sort the issue over the chat for you, however if you wish to make a formal complaint than I'll give you the email address to write a complaint.

O2 Guru 

• 9:47 AM

Email address is complaintreviewservice@o2.com

O2 Guru 

• 9:47 AM

http://o2.co.uk/how-to-complain

O2 Guru 

• 9:47 AM

i know it doesn't make a difference on tariff cost - I've been told that click and collect orders won't be delivered as a priority. For example i ordered a 256GB Rose Gold Plus around 10AM on the 9th September for click and collect yet have not received it, someone else ordered the EXACT SAME phone and specs at 9PM on the 9th for home delivery and has received theirs. How is that fair?

Rebecca

• 9:47 AM

We follow first order first delivery policy and it could be matter of second or minute as lots of customer ordered iPhone on 9th of September as we open website for pre-order.

O2 Guru 

• 9:49 AM

really? 10am and 9PM are pretty far apart

Rebecca

• 9:50 AM

like 9 hours apart

Rebecca

• 9:50 AM

So that's laughable at best

Rebecca

• 9:50 AM

we realise the disappointment and annoyance this has caused and reassure you that we are continuing to receive regular updates from Apple on future deliveries and we'll provide updates as we get confirmation of stock arriving.

O2 Guru • 9:52 AM

Yeah and Pigs can Fly

Rebecca

• 9:52 AM

Anyway look we are not going to come to any resolution here, I will take it up with the complaints team and will seek some advice.

Rebecca

• 9:52 AM

[Anonymous]

@bexinthecityjust an absolute joke!

[bexinthecity]

Isn't it? I just laughed as I read his response.

I have dulled the pain and anger of O2 somewhat by buying a Mont Blanc pen which I've always wanted - do you think I could sue O2 for the value of it for making me buy it through their incompetence?

[Anonymous]

@bexinthecity LMAO

Hows this for a laugh

https://twitter.com/AztechFilms3d/status/780694334677090304

Now the official cut and paste reply seems to be 5 weeks from the point of order

DISGRACEFUL