Delivery expectations for iPhone 7 PLUS?

[Anonymous]

Seperate thread for 7+ customers to update each other.

[tomjo]

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@Anonymous wrote:
I just rung up CS and they said they are expecting more stock tomorrow and one (128 + black) should be allocated to me.I ordered 8.29 on 9th. That would be great but I am still not holding out much hope!

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I've just done the same for my 128GB Black Plus model and was provided with my payment reference number and told to ring UK mail to check with them when my delivery is going to be. 

I haven't called them yet, but will ring them shortly and check back. Hopefully UK Mail have actually received the phone now - but from what you've said it doesn't look like they have yet...

[tomjo]

So I rang UK Mail and they were closed (odd, considering that the CS rep said that he spoken to them 15 minutes earlier than my phone call). So I rang O2 back and was told that they've still not received any stock yet and it definitely wont arrive tomorrow, and just to keep an eye out for a text.

It looks like it could be a longer wait than anticipated...

[psykix]

And those last two posts are just what is infuriating people about O2. Shameful really. No consistency whatsoever.

[psykix]

I've complained to the CEO.

Not so much about the delivery fiasco, but I was one of those who received a Note 7 preorder. I had to return it. I received no notification from O2 that it had to be returned, I had to do it myself. They sent me a jiffy bag which was too small to send the VR headset back, so ended up paying myself to send the stuff back by RMSD.

I have had no notification that the Note 7 has been received - no communication whatsoever.

Decided to order an iPhone 7 + 128Gb matte black to replace it, ordered at 8:12am on 9th. Needless to say, no phone turned up.

So left with no phone at all, no communication, and out of pocket for returning the Note 7.

What a shambles.

[Anonymous]

So following my post yesterday where I was told that my phone would be with me by Tuesday and I shall recieve confirmation of that,  I've again entered into live chat having heard nothing.  

I am now told that the iPhone 7 plus jet black 128gb is out of stock with the general high demand woffle.  I am told that I will be prioritised in the queue.

I ordered on the 09/09 at 9am.  Recieved e-mail confirmation of the order which remains listed as 'in progress'.

I questionned why I've not recieved any communication whatsoever, how long the queue is (as apparently distributing on a first come first served basis) and when estimated delivery will now be.  No real answers provided.  

I'm then told that I will recieve a text about the status of my order on Tuesday.  Apparently customers have recieved texts and that it's strange I did not.

I've asked how I can raise a formal complaint if I haven't heard anything by Tuesday.  I was told that it wouldn't be necessary and they would not provide me with the details.  I should just enter live chat again.

It seems like there is no consistency and we just have to adopt a wait and see approach.  Not great at all.  I have been with O2 for well over a decade.

[Anonymous]

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@Anonymous wrote:

So following my post yesterday where I was told that my phone would be with me by Tuesday and I shall recieve confirmation of that,  I've again entered into live chat having heard nothing.  

I am now told that the iPhone 7 plus jet black 128gb is out of stock with the general high demand woffle.  I am told that I will be prioritised in the queue.

I ordered on the 09/09 at 9am.  Recieved e-mail confirmation of the order which remains listed as 'in progress'.

I questionned why I've not recieved any communication whatsoever, how long the queue is (as apparently distributing on a first come first served basis) and when estimated delivery will now be.  No real answers provided.  

I'm then told that I will recieve a text about the status of my order on Tuesday.  Apparently customers have recieved texts and that it's strange I did not.

I've asked how I can raise a formal complaint if I haven't heard anything by Tuesday.  I was told that it wouldn't be necessary and they would not provide me with the details.  I should just enter live chat again.

It seems like there is no consistency and we just have to adopt a wait and see approach.  Not great at all.  I have been with O2 for well over a decade.

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Same here, been with O2 for so long and there is absolutely no treatment for loyal customers. We're being thrown from one person to the next in a dark room with no idea what is going on.

This is the last time i'm going to upgrade early, I've paid the money for Refresh and by the time my phone actually arrives my contract will probably have ended anyway so what's the point of upgrading early when they just grab your money and leave you in the dark?

This whole thing has been an absolute shambles, I too was told that I'll receive an update on my order on Tuesday, I asked what would happen if I don't hear anything and the CS said that I'll definitely get a text so this time I actually saved the chat so I've got it written down.

They seem to be telling us what we want to hear without any solid backup information or source. I've had absolute radio silence for over a week and it's pissing me off. This is no way to keep hold of your customers especially when you're telling each person that "they're a priority customer"

[Toby]

Hi guys, I have this update available currently. As soon as we have any new information, I shall update.

[Anonymous]

I've still received no updates from O2! No text nor emails. I moved from EE 2 years ago, did the early refresh upgrade and paid the upfront cost so all in all paid £280 to get the phone and yet O2 haven't even bothered to provide me with updates. I don't think I'll be sticking around after this contract is over

[Anonymous]

@Toby - are o2 going to honour recycle prices for longer because of this delay? I was promised £220 for my order, but at this rate wont be able to send it off in time, which is no fault of my own

[Anonymous]

Speaking of trading old phones in, I was told to expect delivery this coming weekend. I paid an upfront cost for my handset and was hoping to have my existing contract with another provider terminated before the next bill is issued. I was relying on trading my phone in to make the numbers add up this month. Now it looks as though I'm going to have two more bills from my current provider before I can trade my phone in. I don't think I've ever had such a poor experience with a retailer, and that includes the one I work for giving me a pay cut!