Bill for call from my mobille phone to my landline from 3pm to after 11pm when both my wife and I were at home. amount 97.40. Disputed this with O2 and was assured that I would not be required to pay any charges which I had not incurred. Yet O2 used my direct debit arrangment to claim this amount.
I understand that I could accidentally have activated my mobile but how could the line remain open if not answered.
Courteous and apparently helpful staff said they understood the problem and I would not be required to pay.
Has anyone else encountered this devious behaviour. If so what did they do about it.
From what you are sarong and I've no reason to doubt you then make a complaint using the link at the four of every page.
There is a link to email and your case is valid if customer service have agreed to defer charges.
Spanish??? Good god...It isn't me... honest....
Yeah, they'd have to be able to speak Spanish
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