Deliberate lies by O2 staff

[Anonymous]

Bill for call from my mobille phone to my landline from 3pm to after 11pm when both my wife and I were at home. amount 97.40. Disputed this with O2  and was assured that I would not  be required to pay any charges which I had not incurred. Yet O2 used my direct debit arrangment to claim this amount.

I understand that I could accidentally have activated my mobile but how could the line remain open if not answered.

Courteous and apparently helpful staff said they understood the problem and I would not be required to pay.

Has anyone else encountered this devious behaviour. If so what did they do about it.

[jonsie]

From what you are sarong and I've no reason to doubt you then make a complaint using the link at the four of every page. 

There is a link to email and your case is valid if customer service have agreed to defer charges. 

[Anonymous]

Did you answer any of the phones & leave it off the hook so to speak?

They'd only charge you if the phone was used

[gindygoo]

Could it have been connected to voice mail by any chance? Even so, if u want to dispute then make a complaint using contact details at the bottom of the page.

Charlie.

[Anonymous]

I have been in touch with O2 by email and phone on a number of occasions. They are sympathetic and PROMISE to investigate but have never done so. Tried again today without success. Sorry on 2 occasions they replied in spanish

[MI5]

They must be routing complaints through head office now !!

[Cleoriff]

Spanish??? Good god...It isn't me... honest....

[MI5]

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@Cleoriff wrote:

Spanish??? Good god...It isn't me... honest....

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Yeah, they'd have to be able to speak Spanish 

[Cleoriff]

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@MI5 wrote:

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@Cleoriff wrote:

Spanish??? Good god...It isn't me... honest....

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Yeah, they'd have to be able to speak Spanish 

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Que?

[MI5]

I should have added "when sober"