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Deliberate lies by O2 staff

Anonymous
Not applicable

Bill for call from my mobille phone to my landline from 3pm to after 11pm when both my wife and I were at home. amount 97.40. Disputed this with O2  and was assured that I would not  be required to pay any charges which I had not incurred. Yet O2 used my direct debit arrangment to claim this amount.

I understand that I could accidentally have activated my mobile but how could the line remain open if not answered.

Courteous and apparently helpful staff said they understood the problem and I would not be required to pay.

Has anyone else encountered this devious behaviour. If so what did they do about it.

Message 1 of 10
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jonsie
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From what you are sarong and I've no reason to doubt you then make a complaint using the link at the four of every page. 

There is a link to email and your case is valid if customer service have agreed to defer charges. 

Message 2 of 10
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Anonymous
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Did you answer any of the phones & leave it off the hook so to speak?

They'd only charge you if the phone was used
Message 3 of 10
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gindygoo
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Could it have been connected to voice mail by any chance? Even so, if u want to dispute then make a complaint using contact details at the bottom of the page.

Charlie.
Message 4 of 10
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Anonymous
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I have been in touch with O2 by email and phone on a number of occasions. They are sympathetic and PROMISE to investigate but have never done so. Tried again today without success. Sorry on 2 occasions they replied in spanish
Message 5 of 10
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MI5
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They must be routing complaints through head office now !!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 10
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Cleoriff
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Spanish??? Good god...It isn't me... honest....Wave

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Message 7 of 10
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MI5
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@Cleoriff wrote:

Spanish??? Good god...It isn't me... honest....Wave


Yeah, they'd have to be able to speak Spanish LOL

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 10
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Cleoriff
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@MI5 wrote:

@Cleoriff wrote:

Spanish??? Good god...It isn't me... honest....Wave


Yeah, they'd have to be able to speak Spanish LOL


Que? tongue

*The Game Is On*

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Message 9 of 10
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MI5
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I should have added "when sober" wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 10
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