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Data usage

Anonymous
Not applicable

Can anyone help I seem to be sailing through my data allowance. and don't know why I've

turned off all the notification for apps and location. I only go on facebook but not a lot perhaps 3 times a day for about 10 mins. I don't down load anything! I play WWF about twice a day for 10 minutes. And check my emails semi-frequently and I always make sure that my WIFI is on when I get into the house. Might do a google search once or twice a day. But I had to up my data allowance on my new contract to 1gb now that seems to be gone in a week to 10days now had to add bolt on and up to 2GB.  I cant understand why I am using so much. O2 cant help just tell me its Internet usage! My daughter is on her Iphone with O2 and only had 500MB allowance she definitely goes on it more than me. Has anyone got any tips to saving date usage.

Thanks

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adamtemp64
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if running ios7 look in settings> mobile / cellular> scroll down to see what is using the data.

 

you can reset it on your billing day

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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You need to find out what is using your data before you can control it. iOS7 has an in built data tracker so check which apps are using the most.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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Anonymous
Not applicable

Hi

Right am looking their atm and it says the most data used is Personal Hotspot??? and DNS Services ??? don't know what either of them are tbh, also push notifications and security services. Have no clue as to what they are and the last highest one says,  Web (secure).

 

Please do you know what these are so I can limit using them or turn them off.

 

So kind of you, thanks.

 

Message 5 of 11
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Anonymous
Not applicable

Hi

Right am looking their atm and it says the most data used is Personal Hotspot??? and DNS Services ??? don't know what either of them are tbh, also push notifications and security services. Have no clue as to what they are and the last highest one says,  Web (secure).

 

Please do you know what these are so I can limit using them or turn them off.

 

So kind of you, thanks.

Message 6 of 11
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Anonymous
Not applicable
Personal hotspot is if your tethering your phone to a laptop or tablet.

Push notifications are e mails sent from your server directly to your phone.

You can change these to fetch and set how long between each time the phone checks if e mail available or set it to manually.
Message 7 of 11
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Anonymous
Not applicable
Settings - mail, contacts, calendar - fetch new data.

Push is at the top and toggle it off and then set it to fetch or manual.

Personal hotspot is in settings and I think it's near mobile / cellular.
Toggle it off.

Help link.
http://support.apple.com/kb/HT4517

Don't worry about system services.
DNS & web
Message 8 of 11
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Anonymous
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Thank you. I will try that. Just one thing though I don't have a laptop or and tablet, I don't even own a computer lol. :mansurprised:

Message 9 of 11
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Anonymous
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A pay monthly customer has this as part of their contract.

Just toggle it to off.

What mb is it saying has been used ?

If it's high and you haven't used it then speak to O2 on 202 to check your account out.
If it's an error they can reinstate the used data.

Message 10 of 11
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