Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Anonymous
Posts: 0

Data usage

Any ideas why my average data use has doubled this month to exceed data limit when phone use the same as before? 

Highlighted
Posts: 104,436
Topics: 552
Solutions: 13,506
Registered: ‎04-04-2012

Re: Data usage

Quite a few threads recently about this.
It appears an old issue may have reappeared.
Check your settings to see what's using data and compare phone use to that reported by your MyO2.
If wifi assist is on it may be using data so check that too, but I found it doesn't use much myself.
If you are getting a big difference between your phone and your MyO2 usage you need to report issue to customer services so they can investigate for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 80,567
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Data usage

This seems to be a regular complaint now. O2 needs to sort this out and the only way to get anything done is for all customers affected to make a complaint. I think no matter what you try won't fix this, it's an o2 system problem. @MI5 himself had the same problem and he will have tried all the checks he has mentioned before having to change network.

If you don't have any luck sorting this out then make the complaint.

https://www.o2.co.uk/how-to-complain

Highlighted
Posts: 5,063
Topics: 113
Registered: ‎19-09-2014

Re: Data usage

If it's proved to be a known failure of an O2 system then it may well be construed as fraud if they did not rectify the known failure. Taking money for no reason is illegal.

"My life is a facsimile of a sham"
Highlighted
Community Manager
Posts: 7,498
Registered: ‎23-07-2014

Re: Data usage

Hey @Anonymous welcome to our forum! Sorry to hear you've had unexpected increase in your data use. Did you check in case it might be the wi-fi assist mentioned above? Did you have it enabled by any chance?

 

WiFiAssist.jpg

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature