Solved: Re: Data roaming

Sheila1 · ‎26-05-2017

Can someone clarify for me, when charges change on 15 June, re data, does this mean I will be able to have data roaming on, when I am in France, without being charged?

thank you,

Sheila Irwin

MI5 · ‎26-05-2017

Sort of....
You can have data roaming on without being charged as long as you don't use more than you are allowed on your tariff. So, if you have 1gb of data in UK you can use that in EU before getting charged.
T&C's on this thread for PAYG and pay monthly
https://community.o2.co.uk/t5/Welcome-News/Use-your-UK-bundles-in-Europe/m-p/1050515

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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View solution in original post

MI5 · ‎26-05-2017

Sort of....
You can have data roaming on without being charged as long as you don't use more than you are allowed on your tariff. So, if you have 1gb of data in UK you can use that in EU before getting charged.
T&C's on this thread for PAYG and pay monthly
https://community.o2.co.uk/t5/Welcome-News/Use-your-UK-bundles-in-Europe/m-p/1050515

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Beenherebefore · ‎26-05-2017

@MI5 wrote:
as long as you don't use more than you are allowed on your tariff. So, if you have 1gb of data in UK you can use that in EU before getting charged.

@MI5........after the 15 June, I foresee many questions being asked, such as "Why have I been charged for using data when on holiday in Benidorm ?.......do customers really understand......is a new guide needed ?

"My life is a facsimile of a sham"

MI5 · ‎26-05-2017

I think you could be right there although the T&C's are very clear, if read

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

darrengf · ‎26-05-2017

@Beenherebefore @MI5 I'm on with writing an up to guide as we speak 😄

Should be be finished in next couple of days. Will get it checked and then it's ready to go 👍

I can can see many questions being asked

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MI5 · ‎26-05-2017

That one is right up your street mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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