Data not being used

[Anonymous]

So my big bundle allowance kicked in on the 15th and I can use my minutes and my texts but not my data! I tried turning my iPhone off then on again but still nothing! Anyone able to tell me why and how to fix it? Thanks x

[Anonymous · Accepted solution]

Hi

What does your http://status.o2.co.uk say

Are you getting any 3G etc symbol in your phones status bar and do you have Mobile Data turned on in your phones settings.

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

Look in your myo2 app to ensure it looks ok ref your allowances.

Call 4445 to have your account checked.

[MI5]

Have you previously been able to use data with this phone?

[jonsie]

Check in my o2 to see if you have  the idata  bolt on. 

[Anonymous]

Seems like my settings were all wrong! Thanks all for ur help 😊

[Anonymous]

Good to hear your sorted. 😄

[Anonymous]

And thanks bandofbrothers for the links helped me out great xx

[Anonymous]

You're most welcome. 😄

[jonsie]

Happy my help guide worked for you 

[Cleoriff]

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@jonsie wrote:

Happy my help guide worked for you 

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Indeed @jonsie  Damn good guide for someone like you...who loves Samsung. Obviously a man of many talents