cancel
Showing results for 
Search instead for 
Did you mean: 

Data not being used

Anonymous
Not applicable
So my big bundle allowance kicked in on the 15th and I can use my minutes and my texts but not my data! I tried turning my iPhone off then on again but still nothing! Anyone able to tell me why and how to fix it? Thanks x
Message 1 of 10
4,643 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable
Hi

What does your http://status.o2.co.uk say

Are you getting any 3G etc symbol in your phones status bar and do you have Mobile Data turned on in your phones settings.

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

Look in your myo2 app to ensure it looks ok ref your allowances.

Call 4445 to have your account checked.

View solution in original post

Message 2 of 10
4,641 Views
9 REPLIES 9

Anonymous
Not applicable
Hi

What does your http://status.o2.co.uk say

Are you getting any 3G etc symbol in your phones status bar and do you have Mobile Data turned on in your phones settings.

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

Look in your myo2 app to ensure it looks ok ref your allowances.

Call 4445 to have your account checked.
Message 2 of 10
4,642 Views

MI5
Level 94: Supreme
  • 151662 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
Have you previously been able to use data with this phone?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 10
4,627 Views

jonsie
Level 94: Supreme
  • 95554 Posts
  • 612 Topics
  • 7137 Solutions
Registered:
Message 4 of 10
4,570 Views

Anonymous
Not applicable
Seems like my settings were all wrong! Thanks all for ur help 😊
Message 5 of 10
4,479 Views

Anonymous
Not applicable
Good to hear your sorted. 😄
Message 6 of 10
4,477 Views

Anonymous
Not applicable
And thanks bandofbrothers for the links helped me out great xx
Message 7 of 10
4,476 Views

Anonymous
Not applicable
You're most welcome. 😄
Message 8 of 10
4,474 Views

jonsie
Level 94: Supreme
  • 95554 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

Cleoriff
Level 94: Supreme
  • 127395 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

@jonsie wrote:

Happy my help guide worked for you slight_smile


Indeed @jonsie  Damn good guide for someone like you...who loves Samsung. Obviously a man of many talents  Happy Dance

Veritas Numquam Perit

Girl in a jacket
Message 10 of 10
4,439 Views