Contact is up. Have took out a sim only contract with o2 but I now have no service

[Anonymous]

Hi all,

My contract on my iphone 6s is now up. I made the last payment last week. The contract was with o2. 

At the same time I took out a new sim only contract with o2, and asked to continue using my current sim.

But yesterday it has disconnected me. I can still use the internet when connected to WiFi, but I cannot text, use 4G/3G or make phone calls. Not even to o2s free number.

What should I do? I do not have a landline so am at a loss on how to solve this issue.

[Cleoriff · Accepted solution]

Hi @Anonymous Can you speak to live chat via this link? https://www.o2.co.uk/contactus

[MI5]

Were you given another sim card?
If so, try that one to see if it's working now.
Alternatively, try live chat off this link http://www.o2.co.uk/contactus

[Anonymous]

Thank you both.

I have spoken to them on live chat and they have sorted it out- fingers crossed

[MercedesS]

Hello @Anonymous, welcome to the O2 community!

Glad to see that @MI5 and @Cleoriff helped you!  

Please let us know if we can help more. We hope to see you around