on 11-10-2017 10:32
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on 11-10-2017 10:32
Hi all,
My contract on my iphone 6s is now up. I made the last payment last week. The contract was with o2.
At the same time I took out a new sim only contract with o2, and asked to continue using my current sim.
But yesterday it has disconnected me. I can still use the internet when connected to WiFi, but I cannot text, use 4G/3G or make phone calls. Not even to o2s free number.
What should I do? I do not have a landline so am at a loss on how to solve this issue.
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on 11-10-2017 10:36
Hi @Anonymous Can you speak to live chat via this link? https://www.o2.co.uk/contactus
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on 11-10-2017 10:36
Hi @Anonymous Can you speak to live chat via this link? https://www.o2.co.uk/contactus
Veritas Numquam Perit
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on 11-10-2017 10:37
If so, try that one to see if it's working now.
Alternatively, try live chat off this link http://www.o2.co.uk/contactus
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 11-10-2017 10:50
Thank you both.
I have spoken to them on live chat and they have sorted it out- fingers crossed
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on 11-10-2017 13:49
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on 11-10-2017 13:49
Hello @Anonymous, welcome to the O2 community!
Glad to see that @MI5 and @Cleoriff helped you!
Please let us know if we can help more. We hope to see you around