Code 14 Apple Watch

[Liv31]

Hi,

I got a new Apple Watch today (series 8). When setting it uo, it will not connect to my data plan. It comes up saying I need to contact fir support and state “code 14”. 
I have tried to get help down other avenues and not getting any support to resolve the issue! 
Any advice would be really appreciated!

[MI5]

Another one for @O2Sarah- in the morning.

[pgn]

Make sure you have got latest iOS 16.3 on the phone, and OS 9.3 on the watch, @Liv31 - as explained here: 

https://community.o2.co.uk/t5/Discussions-Feedback/Apple-Watch-OS-9-3-and-O2-Airtime-Plan-Connectivi...

If still no joy, @MI5 has already tagged an advisor to work in this, she'll be in after 8am Monday, so keep an eye on your messages from the Forum then. Good Luck!

[Jay77216]

@O2Sarah  @O2Emma  can either of you assist me with the same error also? I’ve spoken to o2 CS multiple times and no joy. Still getting the same error. I’ve spoken to o2 everyday since jan 5th. Devices all running latest IOS and have done multiple resets.

My Devices: IPhone 14 Pro max 256Gb, Apple Watch ultra. 

[pgn]

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@Jay77216 wrote:

@O2Sarah  @O2Emma  can either of you assist me with the same error also? I’ve spoken to o2 CS multiple times and no joy. Still getting the same error. I’ve spoken to o2 everyday since jan 5th. Devices all running latest IOS and have done multiple resets.

My Devices: IPhone 14 Pro max 256Gb, Apple Watch ultra. 

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@O2Sarah- is on at 8am, watch for a message after then, @Jay77216. Good luck!

[O2Sarah-]

Good morning 

Thanks for the tag @pgn 

@Jay77216 I will send you a private message so we can check your account. 

[Jay77216]

Thanks @O2Sarah- appreciate the help. I’m new to this, So please bear with ha. 

[Liv31]

Hi Sarah,

Can you help me with the above enquiry, as mentioned at the top of this thread? I’m still having issues and my phone/watch is all updated to the right IOS as mentioned! 
Thanks in advance!

[O2Sarah-]

Hi @Liv31 Of course. I will send you a private message so we can check your account.