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Charges for message when getting unlimited text in tariff

Anonymous
Not applicable

on ‎31-10-2016 18:12

on ‎31-10-2016 18:12

Hi I keep getting charged for sending picture messages when I get unlimited text included in my tariff, why is this ??

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MI5
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on ‎31-10-2016 18:17

on ‎31-10-2016 18:17

Picture messages are not included in text allowances.
http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎31-10-2016 18:17

on ‎31-10-2016 18:17

Have a look here. They are classed as MMS https://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-...

Veritas Numquam Perit

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gmarkj
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on ‎31-10-2016 23:41

on ‎31-10-2016 23:41

If you want to send picture messages and have a data allowance (or are on wifi) you would be better off using an app like Whatsapp.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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