on 19-11-2019 12:22
I used to be an EE customer Sim only and a Cellular Plan for the Apple Watch. All working fine.
I signed up for Sim only plan and I like to sign up for a Cellular plan for my Apple watch.
It looks like that O2 has got an issue with selling plans on a AppleWatch that used to have a plan.
O2 is suggestin that the error message 88 while try to sign up for an O2 Watch plan is caused by a hardware issue.
Apple Care has remotely checked the watch and all is fine.
EE has end the Watch plan and released the EID
I have reset the apple watch and phone to factory setting and all IOS and Watch IOS are up to date.
O2 Guru are suggestion it is not a network fault but have esculated to an higher level, ticket raised friday with a waitung time of 5 days.
It would be great to have a solution for the above and that all first line Guru's know how to resolve this.
Solved! Go to Solution.
on 19-11-2019 12:37
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 19-11-2019 17:37
The Guru from O2 Westfield Stratford should be appointed to employee of the month.
Please retrain your Guru’s
on 19-11-2019 22:50