Solved: Cannot connect to internet.

Anonymous · ‎22-01-2013

I got a iphone 3 I use it about 4 years,but 2 weeks ago I've updated it and since this time I can't connect it with internet.My tarif is monthly payment including 500mb internet.

Yesterday I went to O2 shop and they told me that I'll have my internet after 24 h
but I still have not.That make me nervous and confused.

Could you help me,please?
Thank you,all the best!

AlignedChaos · ‎23-01-2013

If the O2 shop said you will have your internet after 24 hrs, it sounds like, maybe, they changed something on your account.

It would be worth you ringing O2 from your phone (202) and asking them to verify you have the idata APN's set (access points for internet etc) on your account.

View solution in original post

MI5 · ‎22-01-2013

Have you tried resetting your network settings on the phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-01-2013

Not

Anonymous · ‎22-01-2013

How to do that?

MI5 · ‎22-01-2013

Settings > General > Reset

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-01-2013

I've just tried that and nothing.. is the same again

AlignedChaos · ‎23-01-2013

If the O2 shop said you will have your internet after 24 hrs, it sounds like, maybe, they changed something on your account.

It would be worth you ringing O2 from your phone (202) and asking them to verify you have the idata APN's set (access points for internet etc) on your account.

jonsie · ‎23-01-2013

idata bolt on make sure the APN settings are idata.o2.co.uk

standard data bolt on APN setting should be mobile.o2.co.uk

You can also try resetting by holding the sleep and home buttons down until you get the Apple logo.

If you change any settings always reboot the phone.

Let us know how you get on.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎23-01-2013

Try a restore via iTunes

MI5 · ‎23-01-2013

This thread has been moved without any reference to the OP in the original position and with only half the answers that the previous thread had received...?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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