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Camera not working

Stephjb
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on ‎28-07-2020 14:32

on ‎28-07-2020 14:32

My camera has stopped working. I can’t take any photos or videos - unless I switch the camera to take a selfie. When I go into camera it’s just a black screen. I can’t seem to contact O2 at all which is driving me insane! Can anyone help please??
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Bambino
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on ‎28-07-2020 14:45

on ‎28-07-2020 14:45

@Stephjb It might help somewhat if you said what make of phone you have.

I DO NOT WORK FOR O2



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Stephjb
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on ‎28-07-2020 15:02

on ‎28-07-2020 15:02

Oops sorry! It’s an iPhone XR!
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MI5
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on ‎28-07-2020 16:58

on ‎28-07-2020 16:58

@Stephjb 

Have you tried a reset?

Press and release vol up, then vol down, then hold the power button until the Apple logo appears on screen.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
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on ‎03-08-2020 16:44

on ‎03-08-2020 16:44

Hey @Stephjb - sorry to hear about your phone not working properly earlier. Did the troubleshooting above help at all or did the issue persist after you last posted on here?

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