Brand new IPhone 12 Pro Max won’t read any 02 SIM card

[Nettytabs]

I added a new iPhone 12 Pro Max to my account and it arrived with SIM card however it won’t read the sim. We have tried other 02 sims and it won’t read them either. We tried the new sim in another iPhone and it works. I guess the issue is a faulty SIM card reader inside the phone? 

[Cleoriff]

@Nettytabs  Not sure what the fault is, though your guess sounds correct.

You need to change it under the 14 day Change Of Mind policy.

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device 

[Nettytabs]

Yes that’s what I am going to do now although I’m not getting anywhere with online chat as the pop up won’t work just keeps sending me round in circles!

[Cleoriff]

@Nettytabs  You are best to call really.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5 · Accepted solution]

@Nettytabs 

Your phone just needs the shipping bar removing.

Call O2 to do it and if you pass the account security checks they will release the bar. 

[Nettytabs]

Thank you. I rang 02 to arrange the return and that’s when they told me about the shipping bar. I wasn’t aware I had to do this when I received the phone. All

sorted now though. Thank you!

[Cleoriff]

@Nettytabs Pleased it's sorted. I'd forgotten that O2 are now placing a shipping bar on their iPhones to be honest. It's a recent thing. Anyway, enjoy your phone now it's working

[MI5]

@Nettytabs Good news 😁👍

[pgn]

My idea of a shipping bar, @MI5😎

 

[Nettytabs]

Over 24 hours later and I still can’t use the phone. How long does it take to remove the shipping bar!!??