Bought a new phone

[Bgrove]

Bought a new phone (iPhone 15 pro max) off o2 and I haven’t received any emails about my device even though it says it should’ve been delivered two days ago. Anyone know what’s going on?

[Bambino]

@Bgrove You can join the discussion here: iPhone 15 & Watch Series 9 Megathread + FAQ's - O2 Community

The O2 sales team number is 0800 081 0255

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[SquirrelGirl]

Have you received it yet? I ordered mine back in October, and still waiting...

[Oxonian]

@SquirrelGirl 

You have been given the contacts for O2's sales team by @Bambino above. Have you tried contacting them ?  

[SquirrelGirl]

I've tried them twice, and I'm struggling to get anywhere with them (one of the advisors was doing her best) - it's O2's error but their system won't let them cancel the order, so my phone's in limbo somewhere, and until it's rectified, I can't even go elsewhere.

[Oxonian]

@SquirrelGirl 

All I can suggest is that you keep trying 

[SquirrelGirl]

I’m just going to leave it now. If they resolve it, and I get my new phone, then great, if not, I’ll assume it’s not happening. Maybe try again next year.

[Oxonian]

@SquirrelGirl 

Fair enough.

There are some goods deals available direct from the manufacturers at the moment so good luck shopping around.