About SquirrelGirl

SquirrelGirl · 22-11-2023

I upgraded to the iPhone 15 Pro Max in white, back on the 3rd October, and I knew I’d be waiting a while. It looks like the handsets are all pretty much in stock now, but I’ve heard nothing, and I’m going away fairly soon, so it’d be great to have my...

SquirrelGirl · 24-11-2023

If that’s the case, they could just say that. Silence is not going to help me, unfortunately. I’ve given up trying now. Going to let the complaint play out, and go from there.

SquirrelGirl · 24-11-2023

I’m just going to leave it now. If they resolve it, and I get my new phone, then great, if not, I’ll assume it’s not happening. Maybe try again next year.

SquirrelGirl · 24-11-2023

I've tried them twice, and I'm struggling to get anywhere with them (one of the advisors was doing her best) - it's O2's error but their system won't let them cancel the order, so my phone's in limbo somewhere, and until it's rectified, I can't even ...

SquirrelGirl · 24-11-2023

I can appreciate that policy, except that they started to help me on X, then just stopped without explanation. It's the lack of updates that's the most frustrating part. I just tried the call centre again, and after 2 hours, the lady was doing her be...

SquirrelGirl · 24-11-2023

Yeah, I suspect you're right about that. I'm not waiting for my complaint to be reviewed - I'm back onto the customer services team now, and going to insist they cancel my order. I tried their X/Twitter team who said they'd look into it but it's been...

O2

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iPhone 15 Pro Max - Still Waiting

Re: iPhone 15 Pro Max - Still Waiting

Re: Bought a new phone

Re: Bought a new phone

Re: iPhone 15 Pro Max - Still Waiting

Re: iPhone 15 Pro Max - Still Waiting