iPhone 15 Pro Max - Still Waiting

[SquirrelGirl]

I upgraded to the iPhone 15 Pro Max in white, back on the 3rd October, and I knew I’d be waiting a while. It looks like the handsets are all pretty much in stock now, but I’ve heard nothing, and I’m going away fairly soon, so it’d be great to have my new phone in time.

Has anyone any insight, or ordered around the same time and received theirs?

[MI5]

@SquirrelGirl 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[jonsie]

If you get no sense from sales or any disinterest (been known to exist) it may be time to source the phone elsewhere and cancel with O2

[SquirrelGirl]

Thanks for your replies - quick update. I spoke to the sales team this morning, and they said my order needed to be cancelled and re-ordered, if I want to be sure I'd get my phone on the next working day, so I agreed. They then said it's 'in transit' so can't be cancelled, and I should receive it sometime next week, however it's being sent to a now permanently closed store, so they aren't sure which local store it will go to, and that could be adding to the delay. I'm now likely to be putting in a complaint, if I don't receive my phone soon. Not impressed!

[Enlli]

Sounds like a load of bull and they are just srtinging you along.

As @jonsie said, time to source selwhere

[SquirrelGirl]

I would but I'd need them to cancel my order first - I can't afford the risk of having two phones to pay for. I've just written a complaint. Wish me luck!

[Oxonian]

@SquirrelGirl 

Good luck. However, as complaints take about eight weeks to resolve, I would not be too hopeful of having your new 'phone by the time that you go away.  

[SquirrelGirl]

Yeah, I suspect you're right about that. I'm not waiting for my complaint to be reviewed -  I'm back onto the customer services team now, and going to insist they cancel my order. I tried their X/Twitter team who said they'd look into it but it's been radio silence since then. I'm fed up with this, I've no confidence that it'll be sorted without my pursuing it. Such a seemingly straightforward thing causing stress! 

[Oxonian]

@SquirrelGirl 

Someone mentioned on another thread in the last few days that customer services and the social media team are fettered from taking any action whilst a complaint is under investigation. I believe that to be accurate as it was written by someone who is usually correct about these things. 

That might explain why you are not getting any meaningful communications at the moment.  

[SquirrelGirl]

I can appreciate that policy, except that they started to help me on X, then just stopped without explanation. It's the lack of updates that's the most frustrating part. I just tried the call centre again, and after 2 hours, the lady was doing her best, but I'm no further forward. The system won't let them cancel my order because it's 'in transit' yet the courier has a now permanently closed store to deliver it to. Madness.