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on 06-07-2021 20:17
I've got an iPhone 7+ and Apple watch SE cellular. Neither tied to a network and both bought before joining O2. Got a SIM only contact now with O2 that has decent amount data allowance.
Trouble is, it won't let me set up the Mobile Data to use the watch remotely from the phone. O2 support have said four times to select "Set up mobile data" in the Watch app on the phone and I've told them four times that I can't because it is greyed out and says "Your O2 account isn't compatible with Apple Watch. Contact O2 for more info".
Any suggestions?
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on 26-07-2021 10:01
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on 06-07-2021 20:27
Had a number of these lately and O2 seem incapable of rectifying the issue do far.
I'll tag our account advisers @O2Emma on for a short while tonight or @O2Trevski @O2Nathan @O2nath_ci on tomorrow
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 06-07-2021 20:31
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on 06-07-2021 20:31
In order to setup the Watch to use data and be useful when you are out and about without WiFi, you need a Apple Watch Data Plan which is £5 per month
The advice o2 are giving you is correct, you need to set it up in the Apple Watch App.
https://support.apple.com/en-gb/HT207578
https://www.o2.co.uk/help/device-and-sim-support/apple-watch
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 06-07-2021 20:33
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on 06-07-2021 20:33
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on 06-07-2021 20:33
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on 06-07-2021 20:40
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on 06-07-2021 20:40
Thanks @O2Emma
The common thread is "account not eligible"
iData and wifi calling have been checked on other customers accounts but still not allowing activation of the watch data plan.
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on 06-07-2021 20:52
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on 06-07-2021 20:52
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on 06-07-2021 21:18
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on 06-07-2021 21:18
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 07-07-2021 08:34
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on 07-07-2021 08:34
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on 26-07-2021 10:01