Apple Watch

Jade11 · ‎16-11-2020

Setting up Apple series 3 watch but when pairing with phone, keeps asking to try again as phone isn’t connected to the internet, although it is. Anyone know how to fix this? Thank you

MI5 · ‎16-11-2020

@Jade11

You need to be on wifi?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Jade11 · ‎16-11-2020

Thanks for your response but I am on WiFi but it’s not registering that. very weird

madasaf1sh · ‎16-11-2020

@Jade11

Do you have bluetooth switched on as well?

Also try rebooting your phone, and making sure iphone is on the latest software version

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎16-11-2020

@Jade11

Make sure the watch is on charge and close to the phone too.

Try rebooting your router in case the wifi is playing up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Jade11 · ‎16-11-2020

Thanks for your responses. Done all the above. Phone is on the latest version. Rebooted and also factory reset the watch twice and started again. Gets stuck at the same point. Thinking it must be faulty. So will contact 02 tomorrow. Thanks for your responses

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