Apple Watch ultra - Code 14

[huwp]

Hello

I’ve purchased an Apple Watch ultra from O2 on Thursday (22nd) and I can see the data plan in MyO2,

but I get this error when opening the data plan settings in the watch app on my phone:

Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 14

I have called Customer services twice but although friendly they could not resolve the issue, even after I said about resetting the eSim for the watch on their side. I have also been into the store again with no result

•iData is enabled

•WiFi calling is ON

[huwp]

@O2Sarah @pgn seen your @'s poping up could you help me, please 

[pgn]

@O2Ellie is on now, @huwp - hopefully they'll get back to you presently on this 🤞

[O2Ellie]

Thank you for the tag @pgn 

@huwp I will send you a private message now and we can look  in to this for you 😊

[SHADOWSNEAX]

Hi @O2Ellie can you please sort mine too? I'm getting the same issue- Reference Code 14 where the Esim needs a reset and nobody on live chat seems to have a clue, even though I'm telling them what needs doing.

Thanks,
Drew

[pgn]

@SHADOWSNEAX - Ellie is not in today, so tagging in @O2Georgina who may reach out to you in a while for info via PMs here. Good luck!

[SHADOWSNEAX]

Got it sorted now, finally got someone competent on Live Chat that listened to me when I told him that it just needs an eSIM reset

[O2Georgina]

@pgn  Thanks for the tag

@SHADOWSNEAX  I will send you a private message now

[monkeyspunky]

Hi Shadow, what did an eSim reset result in? Did you say exactly that to them and did you need to scan a new QR code into your phone? I have same problems with my Series 8 and beyond frustrating!

[O2Ellie]

Hello @monkeyspunky  i've sent you a private message 😊