Re: Apple Watch not activating

BuggsUK · ‎21-09-2019

So I swapped my sim over to esim and that’s working fine but the data plan will not activate on my watch.

Tried resetting the watch and repairing.

Spoken to Customer Service and time to wait 24 hours but when I leave the watch app and go back it asks to add a data plan no sign of it pending.

MI5 · ‎21-09-2019

When did your eSim fully provision?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

BuggsUK · ‎21-09-2019

About 11:3 today

MI5 · ‎21-09-2019

Try again tomorrow afternoon.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

BuggsUK · ‎22-09-2019

Got a text from O2

We've connected your Apple Watch Airtime Plan. If you have any questions or need help visit www.o2.co.uk/watch-help

But under mobile data on the watch app it says not in use.

MI5 · ‎22-09-2019

It'll take a short while to provision but should happen later today.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

BuggsUK · ‎22-09-2019

After speaking CS this morning they rest the esim again.

All working now.

MI5 · ‎22-09-2019

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

BuggsUK · ‎22-09-2019

Ok may have spoken too soon.

Everything set up and the phone shows date plan active.

Just popped out without my phone and the watch isn’t connecting to the network. Just shows red X disconnected.

Mobile data icon is white.

Marjo · ‎23-09-2019

Hi @BuggsUK ,

How are you doing with the watch now since you last posted - any progress?

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