Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎17-06-2019

Re: Apple Watch connection issues

Sounds about right, the First Lady I spoke to said would call back by end of her shift 7:30pm, she had not so I rang and she had logged on the system she had called and sent a message, no I was in the cinema but my phone never vibrated with either. So bunch of lies.
Highlighted
Community Manager
Posts: 6,592
Registered: ‎23-07-2014

Re: Apple Watch connection issues

Hi guys cheers for the update and sorry to hear you're still both waiting to hear more. I'm happy to also check on my end to see if we can find out any additional info for you or speed things up in any way - I'll need a few additional details for this so watch out for a Private Message here on the forum shortly! Hang in there.

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎08-08-2018

Re: Apple Watch connection issues

I’m aware you all are speaking of issues about watches not connecting.
I’m having the exact same issue!!
I reset my series 4 that purchased from O2 and restored it when setting back up, I noticed the cellular / mobile plan was showing as active but was always failing to launch when without my iPhone. (Which was not the original case or that I never noticed)

So I saw a suggestion to remove the data plan and add it back via the iPhone watch app.
Since removing, the activation portal is frozen, jammed, constantly pending and when on rare occasion successfully launches to request me to log in and verify re-applying my plan to the pay monthly watch.

Buuut lone behold. Still no mobile data capture, still natural transition to mobile date when I switch my iPhone off (airplane) to test its ability to use said watch plan.

Any ideas.. is this like a sim swap request but esim equivalence so 24hrs / 48?

Hope someone has some knowledge because it’s starting to fall short of expectations abit like vodaphones launch
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎27-09-2014

Re: Apple Watch connection issues

A week in and no real sense of what is happening isn’t great. I hope some people @o2 are playing with some test kit so that we can be advised on a solution that works.
Highlighted
Community Manager
Posts: 6,592
Registered: ‎23-07-2014

Re: Apple Watch connection issues

Good morning @CBB , I've just replied to your PM. Smiley Happy

 

@C3PO  Sorry to hear you're also having some trouble with your watch. Smiley Sad As we have a customer service team specialising in the Apple Watch, have you tried contacting customer support to help with the issue and check your account? If you have and you're still stuck, I'm happy to try get someone to look at this for you on my end.

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎21-06-2019

Re: Apple Watch connection issues

I'm also having the same issue. 

 

When I first got the watch it worked fine on cellular but I needed to clear my phone (its been years and was clogged up with rubbish) so i reset my phone and started afresh.  Now it says I have no data plan (and that O2 dont support mobile data on the watch!).  I spoke to someone yesterday who didn't really have a clue and gave me the same BS that everyone on here is saying (someone from higher up is looking into it and will call me). No call yet.  

 

Why do I have a Mobile Data plan when I can't use mobile data?

 

Help would be appreciated or i am considering returning the watch

Highlighted
Posts: 98,456
Topics: 545
Solutions: 12,378
Registered: ‎04-04-2012

Re: Apple Watch connection issues

Might be worth trying to disable wifi calling as that seems to *beep!* up most things on O2!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎21-06-2019

Re: Apple Watch connection issues

I don't have wifi calling turned on
Highlighted
Posts: 98,456
Topics: 545
Solutions: 12,378
Registered: ‎04-04-2012

Re: Apple Watch connection issues

I'll bet it's active on your account though, unless you've already asked CS to disable it?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎22-06-2019

Re: Apple Watch connection issues

Having exactly the same issues. My best guess is they launched and weren't quite ready too! Series 4 watch and SE 128GB. Had enough now, will not connect to data plan. Error code 57 although others have appeared at times. 

 

 

Why cant they just be honest about it and say Sorry, we messed up. Send your Watch back for a full refund or at least honor 6 months free connection, when they finally manage to patch the problem. 

 

Getting mighty close to going elsewhere....