Solved: Apple Watch Cellular Data Problem

monkeyspunky · ‎31-10-2022

Hi All,

First post here out of desperation!!

Short story;

I had an Apple Watch Series 5 working perfectly with o2 cellular activated. I have just upgraded to a Series 8.

I have unpaired the Series 5, removed the data plan and setup the new watch. When setting up I was asked if I would like to replace or add, to which I selected replace.

I now have data activated, received the texts from o2 to confirm, but the watch itself is not working with Data. I can make a call when on cellular and signal is showing.

On the watch o2 is ticked under the plan but under status it says 'no connection'.

When setting up I did receive an error on the o2 webpage which gave me an error code reference 14 but I fixed this by unpairing and starting the whole process again.

From reading others have problems I contacted o2 three times (who were beyond useless) and on the last call they transferred me to Apple without telling me they would. Apple confirmed everything ok with setup and their end.

Any help would be greatly appreciated!

Tom

monkeyspunky · ‎02-11-2022

So I’m happy to say that now everything is working for me. @O2Lisa did an eSim reset on my account and was the last thing that got it working! Finally can go semi disconnected from the world and be phoneless!!!! Thanks for the fix @O2Lisa and everyone for their help.

for others, I’d do everything I did above to try especially if getting an error code 14 and then have someone help reset the eSim on your account. Good luck and thanks again

View solution in original post

gmarkj · ‎31-10-2022

As you have been in touch with customer services already @monkeyspunky I'll see if the community advisors can help.

Can you get in touch to see if you can resolve this @O2Lisa @Anonymous ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

monkeyspunky · ‎31-10-2022

Much appreciated, thank you 👍🏻

kitenski · ‎31-10-2022

I’m in the same boat, there is an 12 page thread on here with 8 and ultra users having similar issues sadly.

monkeyspunky · ‎31-10-2022

Oh no I’ve not seen that…have you got a link to that thread?

L_W_Ward · ‎31-10-2022

I know this won’t help but I did exactly the right thing and it went through ok. You did exactly the steps I did so it sounds like it’s 100% with 02/Apple. Hopefully this will give you some reassurance.

iPhone 13 Pro Max 25gBG,
iPad 9th Gen,
Apple Watch Ultra,
,Airpod Pro,
Apple TV 4K,
Apple TV HD,
HomePods,

O2Lisa · ‎01-11-2022

Morning all, thanks for the tag @gmarkj 😊

@monkeyspunky I’ll message you privately and look in to this for you.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

O2Lisa · ‎01-11-2022

Morning @kitenski, I’ll message you privately and look in to this for you 😊

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

kitenski · ‎01-11-2022

Here’s a link to the thread

https://community.o2.co.uk/t5/Tech-Support/Apple-Watch-Ultra-Disconnecting-from-Cellular-Data-and-on...

monkeyspunky · ‎01-11-2022

Thank you and thanks @gmarkj 👌

O2

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